Abstract:
The paper discusses the problem of automating information processes in production using the example of the process of escalation and solving problems that can arise at the production sites of the branch of PJSC "Il"-Aviastar. In the system proposed by the authors, automation affects all stages of solving a problem, from registering information about a problem that has arisen to monitoring the progress of its solution.
Keywords:automation methods, production, escalation of problems.