This article is cited in 2 papers

Speech recognition in the automated queuing service systems for users

M. P. Farkhadov

Institute of Control Sciences, Russian Academy of Sciences

Abstract: This article is devoted to modern computer speech technology in queuing systems for the population. Problems of working out of the effective and convenient speech interface, methods of detection and correction of errors of recognition, model for the comparative analysis of speech dialogue scenarios, mathematical models for calculation of service characteristics of demands and optimization of functioning contact centers with self-service on the basis of speech recognition are considered.

Keywords: speech recognition, information society, queuing system, voice user interface, detection and correction of errors at speech recognition, modeling contact centers with speech recognition self-services.

UDC: 004.52

PACS: 02.50

MSC: 97R50

Received: 30.06.2011
Accepted: 29.11.2011