Abstract:
Chatbot research has advanced significantly over the years. Enterprises have been investigating how to improve these tools’ performance, adoption, and implementation to communicate with customers or internal teams through social media. Besides, businesses also want to pay attention to quality reviews from customers via social networks about products available in the market. From there, please select a new method to improve the service quality of their products and then send it to publishing agencies to publish based on the needs and evaluation of society. Although there have been numerous recent studies, not all of them address the issue of opinion evaluation on the chatbot system. The primary goal of this paper’s research is to evaluate human comments in English via the chatbot system. The system’s documents are preprocessed and opinion-matched to provide opinion judgments based on English comments. Based on practical needs and social conditions, this methodology aims to evolve chatbot content based on user inter-actions, allowing for a cyclic and human-supervised process with the following steps to evaluate comments in English. First, we preprocess the input data by collecting social media comments, and then our system parses those comments according to the rating views for each topic covered. Finally, our system will give a rating and comment result for each comment entered into the system. Experiments show that our method can improve accuracy better than the referenced methods by 78.53%.
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