BUSINESS PROCESS OPTIMIZATION

Enterprises' business processes management systems: taking into account the factor of collective mindfulness

K. A. Bagrationi^a, A. G. Prilipko<sup>b

a</sup> National Research University Higher School of Economics
^b Federal Science Center Scientific Research Institute of System Analysis of the Russian Academy of Sciences

Abstract: The role of collective mindfulness in IT-intensive organizations’business processes management systems is considered within the paper. Results of the relevant researches conducted by the foreign scholars are being analyzed. Recommendations based on the literature review and analysis are being proposed. Socio-psychological factors of IT-intensive organizations' management are considered, research results are discussed.

Keywords: information technology, management, collective mindfulness, high reliability organizations.